Returns

​

Before you return an item, please contact me so I can offer advice or help, a problem may just be something simple that has been overlooked!

 

In the rare case of an item fault, I will cover the cost of your return postage on a service of my choice. This will be either Royal Mail, for small items, or through a reliable carrier service. Obviously, I will do my best to work with you to make the process as easy as possible.

​

Under distance selling regulations...any item can be returned for any reason, providing you give notification within 14 days of the initial purchase and that the item has not been used/ damaged by yourself. 

​

All I ask is that you retain as much of the original packaging as possible and you post it back well protected. Under distance selling regulations, it is the buyer that is responsible for covering the cost of return post.

​

​

Warranty

​

All items sold are covered by a 12 month warranty. If a replacement product is not available, I may offer an alternative product or a refund which will take into account the usage you have had from the original product.

​

I will not be held responsible for any costs associated with the removal of a faulty product or the installation of the replacement product.

​

The installation of the goods should only be carried out by a competent person in accordance with the instructions supplied with the goods and relevant UK or European standards e.g. the latest edition of the I.E.E Wiring Regulations (BS7671).  I will not be held responsible for failure of any Goods due to installation in an improper environment, installation not in accordance with relevant regulations, improper working practice, misuse, negligent storage or accidental damage. All of the goods incorporating electronic components are protected against damage which may result from transient voltages on the mains supply. The level of protection incorporated is generally in excess of the minimum level specified in the current international standards. It is the installer's responsibility to ensure that electronic equipment is not subjected to transients above the international immunity standards. I do not take responsibility for damage to any goods caused by excessive mains transients.

​

​

WEEE Directive

​

WEEE Regulations. The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items. Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health. To remind you that old electrical equipment can be recycled, it is now marked with a crossed‐out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with the crossed out wheeled bin symbol) in your bin. Please dispose of your items locally at the nearest household waste recycling centre, where there will be no charge. Details of these can be found using a search engine such as Google. Alternatively and In keeping with the requirements for safe disposal of electrical waste, as a distributor we are more than happy for you to return your old electrical products to ourselves on a like for like basis, so we can dispose of them safely and correctly. If you wish to do this, please be aware that it is your responsibility to cover transportation/shipping costs when returning items to ourselves. Our address is LikeALight 15 Brookfield Drive, Wolvey, Hinckley, Leicestershire, LE10 3LT. Please include your name and order number so we can verify you have purchased from us in the previous 28 days and that the products you have returned are like for like. An example of an acceptable like for like return would be if you purchased 4 bulbs from ourselves and returned up to 4 bulbs. An example of an unnaceptable like for like return would be if you purchased 4 bulbs and sent back a microwave/kettle/washing machine/ large hadron collider etc. If you have any doubt/ questions please contact us.

​

​

Please note, the following is not a store or collection address...

​

Matthew Hawriliw

Ethos-Unlimited

15 Brookfield drive

Wolvey

Hinckley

Leicestershire

LE10 3LT

​

​

​

GDPR

​

 

I am commited to maintaining the trust and confidence of my customers and visitors to this website.

Your personal information is important and I want to make it clear that I do not sell, trade or rent any information (phone numbers/e-mails/ addresses/ personal information) that we hold on yourself to other companies or businesses for any reason, including marketing purposes.

Below is a list of the limited conditions under which I may disclose your information to other parties and how we keep this information secure.

Delivery.

When booking your item in for delivery, it is necessary for us to share your name/address and phone number with the delivery company/ delivery fulfilment company. You may also receive a follow up e-mail, after purchase that provides tracking and if there are any problems regarding your item/delivery, then I will also contact you by phone or by e-mail.

Under Law.

If requested by HMRC or other government bodies, I may, only by law, be required to provide information we hold on yourself.
I do not use mailing lists, however, following a sale, I may contact you, using information from our records, to gather feedback on your purchase or ensure that you are satisfied as a customer. If you do not want any contact after your purchase, please let me know. Matt@SketchleyLighting.co.uk.
However,please note that in the unlikely event of a product recall due to a safety issue, then by law we have to contact all customers and the request above will be void.
 

Data Security.

Any physical device (computer) that holds information we have collected, is only used by 1 person, which is myself. This also applies to cloud storage facilities.
All information is kept password protected and I use up to date firewalls and anti virus software.

​

Retention of Your Data.

For accounting/tax reasons, data must be held on record, be it on software or through paper for a minimum of 7 years. In paper form, this is kept at the registered business address and archived in a safe and secure manner. Any information that we wish to dispose of will be shredded.

Your Right to Information.

If you would like to know what information/ personal details I hold on yourself, please get in touch Matt@SketchleyLighting.com

Website cookies.

Cookies are used on this website www.SketchleyLighting.co.uk for a number of purposes. They help to provide you with a good experience when you browse the website, and also allow me  to improve the site. By continuing to browse the site, you are agreeing to the use of cookies.
A cookie is a small file of letters and numbers that is stored on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

 

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

Below is a list of cookies used on this site, however, third-party apps or third-party integrations (Google Analytics, Facebook Ads) may not be listed and their privacy policy on their websites.

 

Strictly necessary cookies.

 

These are cookies that are required for the operation of our website.

Analytical/performance cookies.

 

These recognise and count the number of visitors and to see how visitors move around the website when they are using it. This helps improve the way the website works, for example, by ensuring that users find what they are looking for easily.

Functionality cookies.

 

These are used to recognise you when you return to our website. This enables me to personalise content for you and remember your preferences.
Targeting cookies. These cookies record your visit to the website, the pages you have visited and the links you have followed. I use this information to make the website more relevant to your interests.

The website will set some cookies that are essential for the website to operate correctly. These cookies, none of which capture personally identifiable information, are as follows:

Visitor ID – this cookie is a numeric value that identifies unique visitors and provides coherence and consistency to a site visit.
Page Number – this cookie identifies the page you are on.
Session ID – this cookie identifies your website session.
Test – this cookie checks whether or not your browser supports cookies.
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
 

Third-party cookies

This website will set several types of third-party cookie, and we do not control the operation of any of them.

​

For anymore information on our cookie policy please get in touch, please get in touch Matt@SketchleyLighting.com.

​

 

​